Effective Date: 2/1/2024

Welcome to alhaya.pk. These Terms and Conditions govern your use of our website and services, including purchasing Abayas, and scarves, and using our customization services. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.

1. General Terms

1.1 Eligibility:
You must be at least 18 years old or have parental/guardian consent to use this website.

1.2 Changes to Terms:
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Please review these terms periodically.

2. Products and Services

2.1 Product Descriptions:
We strive to provide accurate descriptions and images of Abayas, scarves, and customizable products. However, slight variations in color, texture, and design may occur due to photography or screen display differences.

2.2 Customization Services:
Customization requests are subject to feasibility and approval. By submitting a design or preference, you confirm that the content does not infringe on third-party rights.

2.3 Availability:
All products and customization services are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.

3. Pricing and Payments

3.1 Pricing:
All prices are listed in pkr and are inclusive/exclusive of applicable taxes (as specified). Prices are subject to change without notice.

3.2 Payments:
Payments must be made in full at the time of purchase. We accept online payment and cash on delivery. Your payment details are processed securely, and we do not store sensitive payment information.

3.3 Custom Orders:
Custom Abaya orders require full or partial payment upfront (as indicated). Refunds for custom orders are subject to our refund policy.

4. Shipping and Delivery

4.1 Shipping:
We deliver to Pakistan. Shipping costs and estimated delivery times are provided at checkout. Delivery times may vary due to factors beyond our control.

4.2 Customs and Duties:
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country.

4.3 Delivery Issues:
If your order is delayed, damaged, or lost during transit, please contact us at [email protected] for assistance.

5. Returns and Refunds

5.1 Eligibility:
We accept returns for non-customized products within 5 days of delivery if they are unused, in their original condition, and in original packaging. Custom-made products are non-refundable unless defective.

5.2 Defective Products:
If you receive a defective item, please notify us within 5 days of delivery with proof (photos). We will provide a replacement or refund, subject to our assessment.

5.3 Return Process:
To initiate a return, contact us at [email protected] with your order details. Return shipping costs are your responsibility unless the return is due to an error on our part.

6. Intellectual Property

6.1 All content on this website, including images, logos, and designs, is our property or used with permission. You may not reproduce, distribute, or exploit our content without written consent.

6.2 By submitting custom design requests, you grant us the right to use your submitted designs for production purposes.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of this website or purchase of our products and services. Our total liability for any claim is limited to the amount you paid for the product or service in question.

8. User Conduct

8.1 Prohibited Activities:
You agree not to:

• Use our website for unlawful purposes.
• Interfere with the operation or security of our website.
• Submit false or misleading information.

8.2 Account Responsibility:
If you create an account on our website, you are responsible for maintaining its confidentiality and for all activities conducted under your account.

9. Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: 03080335550 (same number on WhatsApp)
Address: Shop no lg-39, Gohar Rabi Centre, Tariq Road, Karachi.

Thank you for choosing alhaya.pk for your Abaya and scarf needs. We look forward to serving you!