Privacy Policy
Effective Date: 2/1/2025
Alhaya.pk, we, value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, purchase Abayas, and scarves, or use our customization services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details when you make a purchase.
- Customization Details: Preferences, sizes, and any design information provided for custom Abayas.
- Browsing Information: IP address, browser type, device details, and pages visited on our website.
- Communications: Messages or inquiries you send to us via contact forms, emails, or chat features.
2. How We Use Your Information
We use the information collected to:
- Process and fulfil your orders, including custom Abaya requests.
- Provide customer support and respond to inquiries.
- Send updates about your order status, new products, or promotions (with your consent).
- Improve our website and services through analytics.
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Shipping companies, payment processors, and IT support services to fulfill orders and maintain the website.
- Legal Authorities: When required to comply with applicable laws or respond to lawful requests.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted payment processing and secure server technology.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences, such as saved designs for custom Abayas.
- Analyze website traffic and improve functionality.
You can control cookies through your browser settings.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications.
- Restrict or object to certain data processing activities.
To exercise these rights, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review it periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: Email: [email protected]
Address: Shop no lg-39, Gohar Rabi Centre, Tariq Road, Karachi.
Thank you for trusting alhaya.pk. Your privacy matters to us.