Frequently Asked Questions
Payment, delivery, cancellations, returns and care — in one place.
How do I pay?
There are two options at checkout:
- Pay in full before dispatch. The whole order is settled up front and there is nothing to pay the courier.
- Pay the delivery charges up front. The rest is paid to the courier when your order arrives.
Bank transfer and mobile wallet details are sent on WhatsApp as soon as the order is placed. Your order is dispatched once payment is confirmed.
We do not offer full cash on delivery — every order carries some payment before it is dispatched.
What does delivery cost, and how long does it take?
Orders arrive within 4–7 working days nationwide.
Delivery is Rs. 300.
Can I cancel my order?
Yes — before it is dispatched. Open the order in My Account and choose Request Cancellation.
Orders can be cancelled before dispatch. Once you send a cancellation request our team reviews it and confirms by WhatsApp — cancellation is not automatic.
The date and time you asked are recorded and shown on the order, so there is never any question about when the request was made.
Can I return or exchange something?
Yes. Returns and exchanges open 3 days after your order is delivered — not before, so you have time to try the piece properly.
Returns and exchanges open 3 days after delivery and every request is reviewed by our team before it is accepted.
Approval is required for both returns and exchanges. Please wait for confirmation before sending anything back.
Who pays the return postage?
Return postage is arranged and paid by the customer. Send the parcel back through any courier you like, and share the tracking number with us so we can watch for it.
Send the parcel back through any courier you prefer, and share the tracking number with us so we can watch for it.
What condition does a return need to be in?
Unworn, unwashed and unaltered, with the original tags still attached and in its original packaging.
Please check the fit over something rather than against bare skin, and keep the piece away from perfume and make-up until you are sure.
How do I know which size to order?
Every product page carries a size guide with bust, waist and hip measurements, and the description gives the fit — standard free size or a generous plus-size cut.
Between two sizes? Size up: an abaya should skim, not pull.
Still unsure, send us your height and usual size on WhatsApp and we will tell you which to take.
Are the colours accurate?
Each photograph is taken of the actual piece under studio light. Screens vary, so a colour can read slightly warmer or cooler than it is in the hand, but the shape, the work and the fabric are exactly what ships.
How do I care for my abaya?
Cold wash, no bleach, dry in the shade — sun is what fades a black abaya to grey.
Nida takes a warm iron. Zari crush must never be pressed, as heat flattens the crush permanently. Beaded and katdana pieces should be turned inside out to wash and pressed around the work, never over it.
There is more in the journal.
How can I track my order?
Use Track Order with your order number, or open the order in My Account. We also message you on WhatsApp at each stage.