Refund & Return Policy

Last updated: September 7, 2026

We want you to love every piece you order. Our policy balances your right to a fair exchange with the care every garment deserves.

1. Exchanges (size or colour)

• Exchange within 7 days of delivery, provided the item is unworn, unwashed, unaltered and has all original tags intact.
• To start an exchange, message us on WhatsApp (0300-1234567) with your order number and the size or colour you need.
• The first size exchange on any order is free — we cover the return courier. Additional exchanges cost the courier fee (typically Rs. 250–350).

2. Items that cannot be returned

• Items without original tags, or showing signs of wear, washing, perfume or make-up.
• Clearance items marked "final sale" on the product page.

3. Damaged, faulty or wrong items

If your order arrives damaged, defective, or we sent the wrong item — we apologise, and we fix it at zero cost to you:

• Contact us within 48 hours of delivery with photos of the item and packaging.
• We will arrange pickup and send a replacement, or issue a full refund including delivery charges — your choice.

4. Refund method & timing

• Refunds are sent to your bank account, JazzCash or Easypaisa within 5–7 working days after we receive and inspect the returned item.
• Online-paid orders: refunds go back to the original payment method within 5–10 working days depending on the provider.
• Where the return is not due to our error, the original delivery fee is non-refundable.

5. Order cancellation

• You can cancel free of charge any time before the order is shipped — message us on WhatsApp with your order number.
• Once shipped, an order cannot be cancelled. Wait for it to arrive and then request a return.

6. How to reach us

WhatsApp: 0300-1234567 · Email: [email protected]. Every return conversation is handled privately and respectfully.

Approval, timing and return postage

Returns and exchanges open 3 days after delivery. That gives you time to try the piece properly, and it means the window starts when the goods reach you rather than when they leave us.

Approval is required for both returns and exchanges. Send the request from My Account and wait for our confirmation before posting anything back — parcels sent without an approved request cannot be tracked against your order.

Return postage is arranged and paid by the customer. Use any third-party courier you like, and share the tracking number with us so we can watch for the parcel.

Cancelling an order

An order can be cancelled any time before it is dispatched. Open it in My Account and choose *Request Cancellation*.

A cancellation is a request, not an automatic action — our team reviews it and confirms. The date and time you asked are recorded on the order and shown to you, so there is never any question about when the request was made. Once an order has been handed to the courier it can no longer be cancelled; you can request a return once it is delivered.