Refund Policy

Last updated: September 14, 2026

This page covers how and when money comes back to you. For the return and exchange process itself, see our Return Policy.

1. When a refund applies

An approved return, once the piece reaches us and passes inspection.
An order cancelled before dispatch, where any payment had already been made.
A wrong, damaged or faulty item — full refund including delivery charges, or a replacement, your choice.

Every refund request is approved by our team within 3 working days. You will hear from us on WhatsApp with the decision and the amount.

Bank transfer, JazzCash or Easypaisa (the usual route for orders paid by advance or on delivery): within 5–7 working days after the returned item is received and inspected, or after approval for a cancelled order.
Card or online payment: back to the original payment method within 5–10 working days, depending on the provider.
Store credit is available immediately on approval if you would rather put the amount towards another piece.

The price of the item.
Delivery charges too, when the return is because of our error — a wrong or damaged item.
Where the return is a change of mind or a size preference, the original delivery charge and the return postage are not refunded.

An order can be cancelled any time before it is dispatched. Open it in My Account and choose Request Cancellation, or message us on WhatsApp.
A cancellation is a request, not an automatic action: our team reviews and confirms it within 3 working days. The time you asked is recorded on the order.
Once a parcel is with the courier it can no longer be cancelled — please accept it and request a return.

Questions about a refund? WhatsApp 923210335550 or email [email protected].