Return Policy
Last updated: September 13, 2026
We want every piece to be right. If it is not, here is exactly how a return or exchange works — and how long each step takes.
1. When you can ask
- Request a return or exchange within 7 days of delivery. The window counts from the day the courier hands you the parcel, not from the day you ordered.
- Damaged, faulty or wrong items: tell us within 48 hours of delivery, with photos of the item and the packaging, and we handle it at no cost to you.
2. How to ask
- Open the order in My Account and choose Request Return / Exchange, or
- message us on WhatsApp (923210335550) with your order number and a photo.
Tell us whether you want an exchange (another size or colour) or a return for refund.
3. Approval — within 3 days
Every return, exchange and refund is approved by our team within 3 working days of your request. You will hear from us on WhatsApp (and by email if you gave one) with a yes, a no, or a question — never silence.
Please wait for approval before posting anything back. A parcel sent without an approved request cannot be matched to your order and may be lost.
4. What we can accept
- Unworn, unwashed and unaltered, with the original tags attached and in the original packaging.
- Please try the piece on over something rather than against bare skin, and keep it away from perfume and make-up until you are sure.
We cannot accept:
- Scarves and hijabs that have been worn, washed or unfolded from their packaging, unless faulty — a hygiene rule that protects every customer equally.
- Pieces altered or tailored after delivery, including hemming.
- Items marked final sale on the product page.
5. Return postage
- Return postage is arranged and paid by you, through any courier you prefer. Share the tracking number with us so we can watch for the parcel.
- If we sent the wrong item or it arrived damaged, we arrange and pay for the pickup.
6. Exchanges
- Exchanges are subject to stock. If the size or colour you want has gone, we offer a refund or store credit instead.
- Any price difference is paid or refunded before the replacement is dispatched.
7. Refunds
Once an approved return reaches us and passes inspection, the refund is issued as set out in our Refund Policy.
Questions? WhatsApp 923210335550 or email [email protected]. Every return conversation is handled privately and respectfully.